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Our Return Policy

At AnimeNinety, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, you can take advantage of our hassle-free return policy. Please read the following guidelines to understand our return process:

1. Eligibility for Returns:

  • Returns are accepted within 14 days from the date of delivery.
  • The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
  • Items that have been altered, damaged, or show signs of wear and tear may not be eligible for returns.

2. Initiate the Return:

To initiate a return, follow these steps:

  • Contact our customer support team within 14 days of receiving your order to request a return authorization. You can reach us via e-mail: contact@animeninety.com
  • Please provide your order number, the item(s) you wish to return, and a brief reason for the return.

3. Return Shipping:

  • Customers are responsible for the shipping costs associated with returning the item(s) to our designated address. We recommend using a trackable shipping service to ensure the safe delivery of your return.
  • In case of an exchange, the customer is also responsible for the shipping fees for the new item(s) to be sent.

4. Refund or Exchange:

  • Once we receive and inspect the returned item(s), we will process your refund or exchange within 4 business days.
  • If you choose a refund, the amount will be credited to your original payment method. Please note that shipping fees are non-refundable.
  • If you opt for an exchange, we will send you the replacement item(s) as soon as possible, subject to availability.

5. Non-Returnable Items:

The following items are not eligible for return:

  • Undergarments and lingerie for hygiene reasons.
  • Items marked as final sale or clearance.

6. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including shipping costs.

7. International Returns:

For international customers, the same return policy applies, but please be aware that return shipping costs and any applicable duties or taxes are the responsibility of the customer.

Our team is dedicated to providing excellent customer service and will assist you throughout the return process. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.

Please keep in mind that this return policy is subject to change, and we advise you to check our website for the most up-to-date information regarding returns and exchanges.

Thank you for choosing AnimeNinety. We appreciate your business and look forward to serving you again in the future!